Reporting Highway Issues

With five boroughs all meeting at Crystal Palace, it can make reporting issues harder or delayed, especially with issues on boundary roads.   Many issues can be managed with that automates logging of issues.  Some boroughs use their own dedicated “apps” too for use on mobiles.  Details below for each borough and specific issues and reporting urgent matters, and who manages what in a cross border Crystal Palace…

x5 London Boroughs (LB) that meet at Crystal Palace

All public roads are called ‘Adopted Highways’ by the managing highway Authority.  On boundary roads, it can be hard to know or guess who manages what and where“.  Quick guide here for Crystal Palace:

Summary below for management of roads (a map to follow soon with footways management as this is often more complex).

  • Westow Hill, Westow Street, Church Road (in the Trianlge) – managed by Croydon
  • Crystal Palace Parade – Part managed by Bromley (Westow Hill to ~100m short of College Road junction)
  • Crystal Palace Parade – Part managed by Southwark, (~100m short of College Road junction to Westwood Hill)
  • Gipsy Hill – Managed by Lambeth
  • Central Hill – Managed by Croydon
  • Crown Dale – Managed by Lambeth
  • Sydenham Hill – Part Managed by Southwark (Crystal Palace Parade to Crescent Wood Road 2nd junction)
  • Sydenham Hill – Part Managed by Lewisham (Crescent Wood Road 2nd junction to Lordship Lane)
  • Crystal Place NSC (the NSC area within the park, and including the service road to the Jubilee Stand) – lease owned by Mayor of London/ GLA (and managed by GLL / Better)
  • Crystal Palace Park – Part managed by Bromley (excluding the NSC area in the middle that is leased by the GLA and the Mayor of London)
  • Roads with “red lines” on the side are managed by TfL.

LB Croydon and LB Bromley – Junction Breakdowns:

Church Road, Belvedere Road (LB Croydon and LB Bromley Boundary)

  Auckland Road, Fox Hill  (LB Croydon and LB Bromley Boundary)

Management  of footways: Westow Hill, Westow Street, Church Road (Triangle of roads) as follows:

    • Westow Street – Managed by Croydon (both sides)
    • Westow Hill – Managed by Croydon (inner Triangle side), Lambeth (outer Triangle side)
    • Church Road – Managed by Croydon (inner Triangle side), Bromley (outer Triangle side)
      Junction Westow Hill/ Anerley Hill/ Church Road… Complex! Email !

Reporting Issues:
When reporting highway issues, you need to additionally state clearly if there is an imminent or perceived dangerous issue, and explainthe risk of harm“, and why and the local use of the road so the risk and urgency to fix can be better assessed (ie if heavily used by vulnerable road users, near a school etc).

Borough Contact Pages:

Email: (Customer Service)
Out of normal office hours, in the event of an emergency, call 0300 303 8671

Twitter: Contact Croydon  @ContactCroydon (Managed from 9am to 4pm Monday – Friday)
Telephone:  020 8725 2816
SMS: Text “ENV” to 60660
Out of Hours: Report to LB Croydon switchboard – 020 8726 6000…wait until end of recorded message and listen to options (then select option 2 for Transport).

Twitter: Lewisham Council Environment  @EnviroLewisham (Email: Issues: Phone: 020 8314 9303)
Twitter:  Lewisham Council @LewishamCouncil  (They monitor during office hours, please don’t use this in an emergency)
Report issues via

Telephone: 020 7926 9000
Twitter: Lambeth Council  @lambeth_council (Account monitored Monday to Friday, 9am-5pm)
Report a dangerous tree or a tree that needs maintenance here.
Out of Hours:
020 7926 1000 For any other emergency only enquiries including dangerous structures

Web: Reporting form:
Email: Highways (Transport and streets – Pothole/Street surface repair):
Twitter: Southwark Council  @lb_southwark  (They monitor tweets Monday – Friday, 9am – 5pm).
If you want to report a problem that is causing an immediate danger (e.g. a fallen tree or missing manhole cover), please phone our 24 hour hotline on 020 7525 2000. 

Southwark has an interactive online map, that can show various information, including which part of the ‘Adopted Highway‘ that is their responsibility to repair.  Click on image below to explore and press the this icon to see display options.

The app fixmystreet is useful. But. These types of apps are often unreliable on cross-border boundary roads, where the wrong Borough can be automatically notified by the app.  E.g Crystal Palace Parade, the road has different local authorities managing different sections of the ‘adopted carriageway’ along its length. If in doubt, contact each of the cross-border authorities. When reporting, if the hazard is an immediate risk or danger please explain clearly why priority inspection and repair is needed.  Boroughs also have emergency contact numbers.

Unsure of your borough? Click here for a map… or enter your post code here.

TfL manage all “red routes”, called Transport for London Road Network (TLRN).  ie where there are red painted lines on the side of the road. TfL also have planning oversight on on the London Strategic Road Network (SRN. Crystal Palace is unique, as we have more SRNs routes meeting here than anywhere else in London.  Typically, TfL will prioritise bus network performance on the SRN.

Highway Infrastructure Asset Management Plan (HIAMP)

Each Local borough, and TfL, each follow THEIR OWN standard when it comes to response times. and how they set their own “defect investigatory levels”.  Contact your Local Authority to find about about their HIAMP.  Eg. click below for:

Many boroughs also follow a risk based assessment as well. So, it is really important when raising highways hazards to be clear on “Prioritisation of defects” e.g. “…all observed defects that create a risk to users shall be recorded and the level of response determined on the basis of risk assessment. The degree of deficiency in highway elements will be crucial in determining the nature and speed of response. The inspector shall make an on-site judgement taking into account the particular circumstances.”.

Saying there is a pothole, or ponding, and providing a photo is not always enough to identify the level and urgency of danger.  “For example, the degree of risk from a pothole depends upon not merely its depth but also its surface area and location in the carriageway or footway (e.g. whether it is wide enough for a wheel to fit in and is it on the wheel line).”  Typically (but not always) potholes 40mm or over, on busy roads with be treated as a priority.  Always report an estimate the depth of dangerous potholes when reporting.

When reporting, ask yourself what is the

  • Risk Probability – urgency/aggravating factors?
  • Risk Impact  – to whom and why?

The better you can clarify the salient risks (e.g after rain, causing a car or bus to go bang over a loose fitting drain or ironworks), or “imminent danger”  at the time of reporting … this may help inform the “Response Times for Prioritised Defects”

Information on Local Borough Roadworks

London’s register of roadworks (TfL) site
Enter date range and postcode (e.g SE19 2BB) then use “Show Results on Map” view.
Details include Works Owner and contact phone number.

Bromley roadworks map:
(This does not include all roadworks in all other boroughs)

Search their Street works register.  Includes company contact details.

Temporary Croydon traffic signals and road closures detailed on this link.
Also, directed to London’s register of roadworks site.

Users directed to London’s register of roadworks site.

Contacts for roadworks contractors.

Useful links:

Thames Water & Crystal Palace

To add other local highway news, please contact: